Hanover Company Services

Privacy Policy

Hanover Company Services Privacy Notice

Hanover Company Services is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from), including when you purchase a product or service or sign up to our newsletter. It also tells you about your rights and how the law protects you.

Schedule 1
Part 1 – Types of personal data
contact data billing address, delivery address, email address and telephone number
financial data payment card details
identity data first name, last name, username or similar identifier, title, date of birth, gender, mother’s maiden name, father’s forename, passport number and NI number.
marketing and communication data your preferences in receiving marketing from us and our third parties and your communication preferences
profile data your username and password, purchase or orders made by you, preferences, feedback and survey responses
technical data internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
transaction data details about payments to and from you and other details of products and services you have purchased from us
Part 2 – Lawful basis for processing and processing activities

The lawful basis upon which we may rely on to process your personal data are:

consent you have given your express consent for us to process your personal data for a specific purpose
contract the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you
legal obligation the processing is necessary for us to comply with legal or regulatory obligation.
legitimate interests the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest

Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.

Purpose/Activity Type of data Lawful basis for processing
to register you as a new customer identity & contact to perform our contract with you
to process and deliver your order, manage payments, fees and charges and debt recovery identity, contact, financial, transaction and marketing & communications (i) to perform our contract with you; (ii) as necessary for our legitimate interest in recovering debts due to us.
to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice and ask you to leave a review or take a survey identity, contact, profile & marketing & communications (i) to perform our contract with you (ii) as necessary to comply with a legal obligation (iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) identity, contact & technical (i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (ii) as necessary to comply with any legal obligations
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising identity, contact, profile, usage, marketing & communications & technical as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences technical & usage as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers identity, contact, technical, usage & profile as necessary for our legitimate interests to develop our products/services and grow our business
Part 3 – Your Legal Rights

You have the following legal rights in relation to your personal data:

access your data you can ask for access to and a copy of your personal data and can check we are lawfully processing it
correction you can ask us to correct any incomplete or inaccurate personal data we hold about you
erasure you can ask us to delete or remove your personal data where:
  • there is no good reason for us continuing to process it;
  • you have successfully exercised your right to object (see below);
  • we may have processed your information unlawfully; or
  • we are required to erase your personal data to comply with local law.
We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request
object you can object to the processing of your personal data where:
  • where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
  • where we are processing your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes.
restrict processing you can ask us to us to suspend or restrict the processing of your personal data, if:
  • you want us to establish the accuracy of your personal data;
  • our use of your personal data is unlawful, but you do not want us to erase it;
  • you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes.
request a transfer you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format
withdraw your consent you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent
Part 4 – Third Parties
service providers acting as processors or controllers based in the EEA but also around the world who provide services and IT and system administration services. These include Companies House for incorporation and filing on UK companies, software providers for the processing of customer orders, software used for requesting customer reviews, data providers for our due diligence checking processes, domain registration agents for registering your domains, email and web hosting and software suppliers for the purpose of our email marketing.
professional advisors acting as processors or joint controllers including accountants, lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the EEA who require reporting of processing activities in certain circumstances
third parties third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice
Part 5 – Glossary
aggregated data information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject
controller a body that determines the purposes and means of processing personal data
data subject an individual living person identified by personal data (which will generally be you)
personal data information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
processor a body that is responsible for processing personal data on behalf of a controller
special categories of personal data information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
ICO Information Commissioner’s Office, the UK’s supervisory authority for data protection issues